Shipping

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At The Paw Print, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevan

What is your shipping policy?

Processing Time: All orders, including our beloved calendars, have a processing time of 5 business days. Custom products, such as custom-designed apparel, may take 1-2 weeks to process. Our team meticulously prepares and packs your items to guarantee

How much does shipping cost?

Domestic Shipping: We offer free standard shipping on orders over $60. Orders under $60 include shipping costs at market rates from USPS.

Do you offer free shipping?

We offer fast and free shipping for orders over $60 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

How long does delivery take?

Delivery times vary depending on the product ordered. Most orders are delivered within 10 business days but some custom products may take additional time to process.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] or through our Contact Us page for further assistance. Include a photo of the item received and the name

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

I have not received my order yet, what should I do?

We apologize for any inconvenience caused by the delay in receiving your order. To assist you better, it would be helpful if you can provide the name of the owner and pet that was featured in the calendar. This helps us ensure that you get the correc

What should I do if my calendar order is delayed?

Firstly, we apologize for any inconvenience caused by the delay in your calendar order. We understand that timely delivery is important to our customers. If your order has not arrived within the expected time frame, and you have checked the USPS trac